Terms & Conditions

Moyatoh provides exclusive, invitation-only, luxury lifestyle management services. These Terms & Conditions govern your membership account.

Moyatoh is brought to you by Moyatoh Global Services, referred to in these Terms & Conditions as “we”, “us”, ”our”. Moyatoh Global Services is a registered Business Name incorporated in the Federal Republic Of Nigeria under the Companies and Allied Matters Act (CAMA) 2020 through the Corporate Affairs Commission (Business Registration No. 8489171). We are the owner and operator of the website located at www.moyatoh.com (our “Website”).

These Terms & Conditions, together with our Privacy Policy, explain how Moyatoh collects, uses, and discloses information (collectively, the “Terms”). The Terms govern your access to, and use of our Website, any services that we may offer from time to time (collectively, the “Services”), and any other features or content (including any information, text, graphics, photos, comments, reviews, links, or other materials uploaded, downloaded or appearing on, or linked to the Services) offered from time to time by Moyatoh in connection with the Services (collectively referred to as “Content”).

Your access to and use of the Services is conditional on your acceptance of and compliance with these Terms, and you represent and warrant that you have read and understood the Terms. Additionally, by accepting these Terms you are agreeing that any communication or record we provide to you, or that you sign or agree to at our request, may be in electronic form. We may also use electronic signatures and obtain them from you on any communication. If you do not agree to these Terms, please refrain from using our Services.

1. General Terms

1.1 About our Services

Our Services include recommending and procuring bookings for restaurants, travel, events, experiences, and facilitating the purchase of retail items. However, the Services that Moyatoh provides are always evolving and the form and nature of the Services that Moyatoh provides may change from time to time. You can find further information about our Services on our Website. You are solely responsible for your use of the Services.

You may only create a member profile with Moyatoh and use the Services if you are at least 18 years of age. We do not knowingly market our Services to children. You may only create a member profile with Moyatoh if you are legally capable of forming a binding contract with Moyatoh and are able to abide by and comply with these Terms. You may use the Services only in compliance with these Terms and all applicable local, state, national, and international laws, rules and regulations.

The Services are designed for your personal use. You may not open an account using the Services on behalf of another individual, company, organization, or other entity. If the need arises, we may suspend your access to our Services, or close them indefinitely (which may be without notice to you, although we will do what we reasonably can to notify you in advance, where we can reasonably do so).

1.2 Links to Third Party Websites and Linking to our Services

Our Services contain links to websites, apps and other services which are operated and owned by third-party service providers or retailers. Third parties may charge a fee for their services, for which Moyatoh will have no liability. Moyatoh is not responsible for any content or other information provided by any third party.

You will also be bound by the terms and conditions and privacy policies imposed by third parties with or through whom you book goods or services. Please check these carefully, as we have no responsibility or liability for the terms and conditions of any third party. Please see Section 4 below for further details.

Our Services must not be framed, “mirrored” or otherwise incorporated into or on any other site, nor may you create a link to any part of our site other than the homepage. We reserve the right to withdraw linking permission without notice to you.

1.3 Our Right to Collect Commissions

You acknowledge that we reserve the right to accept commissions from suppliers of the goods and services that we promote and/or make available to you, and that the price of the goods and services may reflect that commission.

2. Account Registration and Verification

2.1 Registering to Use our Services

In order to register, you must complete the following steps:

• (a) Visit our Website.
• (b) Complete and submit the online request for information about joining Moyatoh, providing your name, mobile telephone number, and email address.
• (c) Once you have submitted a request for information, we may reach out to request more information or schedule an initial discussion.

All applications for membership are subject to acceptance at our sole discretion. We may assess applications to ensure that applicants are both eligible for membership and a suitable member for the Moyatoh community. Our decisions regarding membership applications are final, and no explanation of why a prospective member has not been admitted need be given. We will only contact you if and when your membership application has been approved.

All personal details you give to us through the Services will be collected and processed in accordance with our Privacy Policy. You confirm that all registration information and other personal details provided to Moyatoh is, and will be, true and accurate.

You will also keep us promptly updated of any changes to your registration information and other information we request in order to maintain your account. Any inaccurate information may invalidate your account and subsequent purchases, bookings and other requests for the Services.

2.2 Keeping Your Account Information Confidential

You are solely responsible for keeping your registration, login information, and other personal details (including your email address and access to any two-factor authentication methods including SMS and email) for your account confidential. You are responsible for maintaining the confidentiality of your login information and agree to notify us immediately if you suspect that any third party has used your account or had access to your account.

You are responsible for any and all use of your account. You agree that you will not disclose your account details or login information to any other person or allow any other person to use your account, and you agree not to use the account, email address or personal information of another member of the Services at any time.

You may authorize additional users as your authorized “Delegates” by writing expressly to us. Delegates will have the ability to make purchases and bookings on your behalf through email, but they will not have access to the website. You will be included on all Delegate communications and need to approve all Delegate requests before they are fulfilled by us. You shall be solely responsible for all use of and activity performed through your account, and may be held liable for losses incurred by us or any other user of the Services caused by you or someone else using your account. If you suspect unauthorized use of your account, you agree to report it promptly and are responsible for disputing any charges with the merchant and your payment issuer.

3. Membership

3.1 Membership Fees and Automatic Renewal

Your use of the Services is conditional on your paying in full our annual membership fees plus any applicable initiation fee and taxes (collectively, “Fees”) pursuant to Section 3.2 below. The total Fees amount will be made available to you via email in advance of the commencement of your membership and after your application for membership has been approved. If you wish to complete your membership application, you will need to pay your Fees for your first year of membership. Your membership only commences once we are in receipt of the Fees.

Your membership is valid for 12 calendar months from the date when it is granted or renewed, as applicable (the “Subscription Term”). Your membership will automatically renew, upon expiration of each Subscription Term, for successive 12-month periods in perpetuity, unless you cancel your membership account prior to the end of the then-current Subscription Term. Unless you cancel the automatic renewal of your membership in accordance with the termination provisions herein, your payment method will be automatically charged the then-current Fees upon renewal of each Subscription Term.

We will email you at least 30 days before the end of your then-current Subscription Term to notify you that your membership is due for automatic renewal for an additional term of the same length. In this email, we will provide details of the renewed membership, the renewal Subscription Term, Fees, when payment will be taken, instructions on how you can notify us that you do not want to renew your membership or exercise your right to cancel within the Cancellation Period, and a copy of the then-current Terms. You can choose to opt-out of automatic renewals.

The Fees may vary from time to time. In the event that the annual membership component of the Fees varies from one Subscription Term to another, we will inform you of the change at least 30 days before the expiration of your then-current Subscription Term.

We reserve the right to refuse to grant or renew membership in our sole discretion and for any reason permitted by law. We are under no obligation to provide reasons for our acceptance or refusal of any application or renewal.

3.2 Payment of Fees

Initial membership payments and membership renewals can be made by credit card, debit card, or charge card from which you have authorized us to deduct such payment. In some cases, at our complete discretion and with no obligation to do so, we may accept payment by bank transfer.

Membership Fees must be paid in EUR or Nigerian NAIRA. Any exchange rates and/or fees associated with paying for your membership will be determined by your payment issuer and/or payment processor and not Moyatoh.

Membership renewals are processed automatically and payment for then-current Fees will be taken automatically on or around the first day of the new Subscription Term (“Renewal Date”). In authorizing a recurring payment (“Continuous Payment Authority”), which you will do by accepting these Terms, you permit us to charge any sums due to your card in order to renew your Subscription Term and continue your membership. Full details of the amount due and date of payment will be contained in your renewal invitation. You may cancel the continuous payment authority at any time by contacting us. If you do not wish to renew your membership, you can cancel at any time in accordance with the procedure set out in section 3.5 below and no further payments will be taken. Memberships are non-transferable and cannot be paused or suspended.

3.3 Cancellation Rights

Once a Subscription Term has commenced, we do not offer refunds, credit notes or prorated fees except in the circumstances set out in sections 3.4, 13.1 and 13.3 below (or as otherwise required by applicable law).

In addition, we do not offer refunds, credit notes or prorated fees to anyone subject to economic sanctions implemented by the U.S. Treasury’s Office of Foreign Assets Control (OFAC), HM Treasury, or other applicable sanctions authorities (or if doing so could cause us to otherwise be in violation of any sanctions, export controls, trade embargoes or other similar restrictive measures from time to time imposed, administered or enforced by a relevant authority). This includes, without limitation, individuals designated on OFAC’s Specially Designated Nationals and Blocked Persons List or who are ordinarily resident in a sanctioned jurisdiction.

3.4 Refunds

Your right to cancel: You have the right to change your mind and cancel your membership and be refunded the then-current Fee within 14 days after the start of your paid membership and within 14 days of the commencement of any renewal Subscription Term (“Cancellation Period”). If you exercise such right to cancel your membership during the Cancellation Period in accordance with the provisions of Section 3.5, we will provide you a refund of the Fees paid by you for the most recent Subscription Term, less deductions for any fees you have incurred through acquiring goods or services prior to receipt of your request to cancel. Such reimbursement shall be made to you:

• (a) using the same means of payment as you used for the initial transaction, unless otherwise agreed in written correspondence between us; and
• (b) without undue delay and in any event no later than fourteen (14) days after our receipt of your request to cancel.

We do not charge a fee for the refund. No refund will be due if you terminate your membership after the Cancellation Period unless the provisions of Section 13.3 apply.

3.5 How to Cancel

You may cancel by any of the methods outlined below:

• (a) Requesting cancellation at www.moyatoh.com/contact;
• (b) Sending a clear cancellation request to members@moyatoh.com;
• (c) Sending a clear cancellation request through email to your personal advisor and sending a copy of this email to members@moyatoh.com.

3.6 Credits

Eligible Moyatoh Members may receive certain promotional credits (“Credits”) to use towards purchases made through the Moyatoh website. Credits must be used by the Moyatoh Member that earned the Credit and are non-transferable. Credits have no cash value; therefore cannot be redeemed or exchanged for cash. This includes any Credits that are not used by the end of your Membership. Any Credits can only be applied to future purchases at checkout and may be subject to a certain expiration date that the Credits must be used by. If the purchase using a credit is canceled and the purchase is refundable as determined by the terms of the applicable purchase, the credit will be restored if it is not beyond any expiration date for such Credit. In addition, an expired credit or a cancellation for a non-refundable purchase where a credit was used, the credit will not be restored upon cancellation.

3.7 Lifetime Memberships

We may offer existing members the chance to extend a new and separate membership (“Lifetime Membership” or “LM”) to another individual (LM Member) for a fee that we will communicate at the time of offering. As part of these opportunities, Moyatoh may require that the LM be contingent upon certain factors, including (1) the existing member’s continued consent that the LM remain active; and (2) the existing member maintaining an active and fully-paid membership with Moyatoh. Where LMs are contingent upon particular factors, including but not limited to those listed in this paragraph, Moyatoh may terminate the LM if any of the contingent factors are at any point not satisfied.

LM Members are also subject to and will be considered a “member” under these Terms, as such all terms, conditions, obligations and restrictions under these Terms apply equally to LM Members and their memberships can be revoked for any reason contained herein. Moyatoh may, but has no obligation to share information about an LM with an existing member, including why or if an LM has been terminated. Moyatoh also has no obligation to share information about an existing membership with an associated LM, including why or if the existing membership has been terminated.

4. Our Lifestyle Services

4.1 Types of Requests

All service requests, including those for our Travel, Luxury Goods, Dining and Entertainment offerings may be accepted or denied at our sole discretion. Requests for restaurant reservations may be accepted subject to Moyatoh being given at least 2 (two) hours notice ahead of the desired reservation time.

4.2 Ordering Goods and Services From Third Party Suppliers

The terms in this Section apply when, on your instruction, we:

• (a) make bookings, purchases, or reservations on your behalf from one or more supplier(s) that we have identified, recommended, sourced or otherwise referred to you, or that you have requested (a “Supplier”);
• (b) facilitate your purchase of goods and/or services, or your making of any booking or reservation, from any Supplier by acting as an intermediary, conduit or booking platform, or by remitting the relevant payment(s) from you to Suppliers;
• (c) act as the travel agent of a Supplier to contract with you for the provision of travel-related services, or to make any booking or reservation; or
• (d) undertake any other services that we have agreed from time to time, except those explicitly stated as not applicable under this Section 4.

The purchases set out at a) to d) above shall be referred to in these Terms as “Lifestyle Service(s).”

The terms in this Section do not apply where we provide you with a link or other details for you to order goods or services from a Supplier directly and without any further involvement from us (if this is the case, please see Section 1.2 above). Regardless of whether the purchase of a good or service is facilitated by us or made by you directly at a third party website via the links we send you, in all instances, (i) the purchase of goods and services is between you and the Supplier, (ii) we only act as an intermediary to facilitate the transaction between you and the Supplier, and (iii) we are not acting as a principal in any such transaction. While Moyatoh will endeavor to help with any warranty claims, replacement requests, and refunds, the fulfillment of these requests are ultimately at the discretion of the Supplier. Moyatoh relies on Suppliers for accurate descriptions of products and services; item conditions; authenticity; policies regarding warranties, replacements, and refunds; and other service or product details. Moyatoh can provide further information from the merchant regarding these details upon request. Moyatoh does not independently verify the information provided by Suppliers on an individual item basis.

In most cases, separate terms and conditions (in addition to this Section) will apply to a Lifestyle Service. If so, we will make these separate terms and conditions clear to you before we agree to provide the relevant Lifestyle Service.

When we make introductions, we endeavor to choose Suppliers whom we feel might be suitable for you. However, any introductions we make should not be construed as an endorsement by Moyatoh