Our Full Privacy Policy
1. About us
Our services are operated by Moyatoh Global Services and its partners (“Moyatoh”, “us”, “we”, or “our”).
Moyatoh Global Services is registered in Nigeria with The Corporate Affairs Commission with Business Name Number 8489171 and with its registered office at 47 Brickfield Road, Ebute-Meta, Lagos. Nigeria. It is registered with the Nigeria Privacy Rights …. under number .
Moyatoh controls any personal data you provide to us through the services we offer.
You can contact us about any queries you have regarding this privacy policy at ourprivacypolicy@moyatoh.com.
2. About your personal data.
“Personal data” means any data which can be associated with you as an individual, either directly or indirectly. We collect different information depending on how you use the Services and how you interact with us.
The personal data we collect through our Services include:
Identity data, such as your name, title (e.g., Mr., Mrs., etc.), organization name and position, and your driving license and/or passport information.
Contact data, such as your postal address and email and telephone details.
Usage data, which includes information about how you use the Services (including any bookings, reservations or other services we have provided to you, and our conversations with you), and your location.
Log-in data, such as your username and one-time PIN.
Payment and transaction data, including your booking history, and certain other information associated with your payments. This does not include your payment card details, which you provide directly to our payment processors (See section 5a below for more information).
Preference data, including information about your interests and other relevant information to your bookings, such as likes and dislikes and specific dietary or health restrictions or personal requests to ensure your wellbeing.
Technical data, such as the device you are using to access our Services, your unique device ID, your internet protocol (IP), browser type and version, time zone and location, display settings, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Services.
Marketing and communications data, including any communications we may receive from you, and your preferences in receiving notifications, marketing and other communications from us.
Other Communications data, Phone, email, chat and other communications data, such as records of phone calls and chat communications.
Background check information: including credit checks, criminal history, and reference/background checks.
In certain circumstances, we may also collect data about your family members, children, and companions, including their names and ages. We will only ask you for ‘special categories’ of personal data (defined under applicable laws to include details about your health, race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, or trade union membership) to the extent necessary to provide the services and where we are permitted to do so. For example, we may ask you to share information about allergies or other health conditions so that we can accommodate your requests and tailor your experiences.
3. How we collect personal data
Personal data is collected in different ways.
Personal data you provide to us
When you create an account to use our Services, sign up for a newsletter, respond to customer surveys, attend one of our events or contact us, you will provide us with your personal data (as listed in Section 2 above).
You will also provide personal data when you correspond with us.
Personal data we collect from other sources or as you use our Services
We may receive personal data about you from other sources, for example publicly available sources when we carry out screening as part of our membership process and to comply with applicable laws. In addition, if you connect other third party accounts (such as social media or music accounts) to your Services account, you will share certain personal data with us, for example, your profile name and any other information that may be or you make accessible to us as a result of the connection.
As you use the Services, we may also collect your technical, usage and transaction data as described above. Some of this data may be collected using cookies, beacons and similar technologies.
We need to collect certain personal data to provide the requested Services to you. If you do not provide the information requested, we may not be able to provide the Services. We will note which personal data is required to provide the Services at the time of its collection.
If you disclose any personal data relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this notice.
4. How and why we use personal data
We will only use your personal data where:
a. We need the personal data to fulfill our contract with you
The personal data that we use will depend on the Service(s) we have agreed. For example:
We will use your identity and contact data so that we can complete your transactions, communicate with you about the Services we provide, facilitate providing our Services to you, and respond to any requests, queries, issues, or concerns you may have.
If you ask us to book certain forms of travel on your behalf, we will need your driving license and/or passport details and certain preference data (e.g., your preferred travel class) in order to do so.
We will use your identity and log-in data to create a profile for you on our Services. You will need this profile to use our Services.
We will use your technical data to ensure that our Services display and function correctly on your device.
We will use your identity, contact, preference, log-in, and usage data to customise our Services to you.
We (and our Suppliers, as defined below) will need your payment data to facilitate any payments you authorize. For further information about this, please see Section 5 (‘How we share your data’ section) below.
As part of our Services, we will recommend products and services to you. We will use your IP address to determine your approximate location (for example, by city, state, or country), and use this information to ensure that the suggestions or other content we suggest to you are relevant to your location. For the avoidance of doubt, we will never track your exact location unless you have provided us with your express permission to do so.
To provide you with membership rewards and incentives.
b. We have a legitimate interest (reasonable business purpose) in doing so
We will use your personal data for our legitimate business reasons where our doing so will not unduly affect your rights.
We will use your identity, log-in, contact and usage data to keep our records up to date.
We will use your technical, location, usage, and communications data to:
provide and make improvements to our Services, customer servicing, system maintenance, support, reporting and hosting of data, and troubleshooting;
ensure that our Services are secure;
analyze how users interact with our Services and summarize customer servicing requests, including through automated means;
develop new products and services; and
administer and manage our business in general (including to provide training to employees), to detect and prevent misuse of our Services (including fraud and unauthorized payments), and to enforce our Terms and Conditions, policies, or any other contract to which we may be a party.
We may aggregate and/or anonymize personal data so that it will no longer be considered personal data. We do so to generate other data for our use, which we may use and disclose for any purpose, as it no longer identifies you or any other individual.
c. You have given us your consent
If you sign up to our mailing lists, we will send you updates and marketing information that you have consented to receive. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send, or by emailing us at ourprivacypolicy@moyatoh.com. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt out of receiving marketing from us, we may still send you important administrative messages, from which you cannot opt out.
Likewise, we may need your contact, identity, technical and/or usage data to respond to a question you have asked us.
d. We need to comply with a legal or regulatory obligation
In certain circumstances, we may need to retain or use your personal data to comply with regulations and/or the law.
5. How we share personal data
We will share your data:
a) With our trusted third party service providers
These include:
When you request Services that will be fulfilled by a third party (such as a restaurant, theater or gallery, for example), we will share your details with that third party (our “Suppliers”). We will only disclose your personal data to Suppliers to the extent necessary for the Service(s) you have requested. This will typically include your identity and contact data.
We share certain information with our information technology providers, such as website and mailing list hosts, and third party screening tool service providers, where appropriate for the purposes set out in this notice.
We may also share data with analysts, consultants and other professional advisors whom we retain for advice in respect of our business operations.
We will only disclose your data to third party service providers under terms of confidentiality, and they will only use your personal data for the purposes stated in this notice.
Please note that we are not responsible for any processing of your personal data, where you receive concierge services directly from third-party businesses and not directly through us. The third-party businesses will collect your personal data from you directly when you sign up and subscribe for its services, and when you use its services. Please see the relevant third-party businesses’ privacy policies for more information on how they collect and process your personal data.
As noted above, we do not share your payment data with our payment processors - instead, you provide it to them directly. The only exception to this is if we suspect that your account is being misused, in which case we may discuss certain aspects of your payment and transaction data and/or identity details (where available) with our payment processors. We will also share your personal data with other third parties and suppliers, but only if you ask us to do so (for example, if you ask us to make a booking on your behalf).
b) With other members of our Services
Where we provide the functionality, you may choose to share some of your profile information with your delegates (as defined in the Terms) and members of the Services.
c) With our affiliates
We will share personal data with our partners, subsidiaries or affiliates, including partners and affiliates in the United States, Europe, and any other geographical regions, for the purposes described in this privacy notice.
d) With Lifetime Partner Membership Members
We may offer existing members (Primary Members) the chance to extend offers of membership , a new and separate membership (“Lifetime Partner Membership” or “LTP”) to another individual (LTP Member). See Terms. Moyatoh may choose to share Personal Data about Primary Members and LTPs as it relates to Primary Member and LTP Member accounts, including why or whether an LTP has been terminated. Please note however that Moyatoh has no obligation to share information about a member or membership status with an associated LTP or the Primary Member. See Terms for further information about LTP Memberships.
e) If you choose to share it via social media
Where we provide the functionality, you may choose to share some of your information from our Services with your friends, followers, or contacts on social media.
f) Other disclosures
On occasion, we may share personal data when we believe it is necessary to comply with the law, regulation or legal request (including a court order, law enforcement request or government inquiry); to enforce or apply our terms of use or other agreements; in the context of a sale, business transaction, business reorganization or restructuring exercise; or to protect the rights, property, or safety of our business, our employees, our users, or others.
Please also note that your personal data may be disclosed or transferred to potential or actual buyers of, investors into or lenders to our business or any of our assets, or any of the advisors or representatives of the above. If so, we will ensure that appropriate confidentiality terms are in place.
6. Children
Our Services are not intended to be used by any individuals under the age of 18 and we do not knowingly provide services/memberships to individuals under 18.
7. International transfers
Our Services are hosted on servers located worldwide. We also use cloud-hosted software solutions which are located in the US, UK, and European Economic Area (EEA).
As such, transfers of personal data may take place to countries that have different data protection rules than are found in the country where you are from, including to other Moyatoh Affiliates, Partners or Suppliers, as required to provide the Services.
As required by applicable law, we implement safeguards to protect your personal data when we transfer it outside your country of residence. For example:
For transfers from within the EEA to outside the EEA, we ensure a similar degree of protection is afforded to it by ensuring that at least one of the following safeguards is implemented:
Adequacy Decisions: Some countries outside of the EEA and UK are recognized by the European Commission and the UK government, respectively, as providing an adequate level of data protection according to EEA/UK standards (the full list of these “specified countries” is available here). The UK recognizes the EEA member states, the specified countries and certain other countries as providing an adequate level of data protection according to UK standards (the full list is available here).
Adequate Measures: For transfers from the EEA or UK to countries not considered adequate by the European Commission or the UK government (as applicable), we have put in place adequate measures, such as standard contractual clauses adopted by the relevant authority, to protect your personal data. You may obtain a copy of these measures by emailing ourprivacypolicy@moyatoh.com.
8. Data security / Sensitive data
The safety of your personal data is of paramount importance to us, and we seek to use various reasonable technical, organizational, and administrative measures to help ensure that your data is secure. However, no transmission of information via the internet or electronic storage can be guaranteed to be completely secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us at ourprivacypolicy@moyatoh.com. Unless we request it, we ask that you not send us, and you not disclose, any sensitive data on or through the Services or otherwise to us.
9. How long we keep personal data
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, consistent with our legal requirements.
The criteria used to determine our retention periods include:
The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services);
Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or
Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).
In some circumstances we will anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
10. Third party links
Our Service may contain links to third party sites whose information practices may be different than ours. Please consult all third party sites’ privacy policies, as we have no control over information that is submitted to, or collected by, third parties.
11. Your rights
In accordance with applicable law, you may have the right to:
require us to rectify the personal data we hold about you, where any personal data is incorrect;
require that we restrict or suppress the processing of your personal data;
request access to the personal data that we hold about you;
require that we delete the personal data we hold about you;
require that we provide you with the personal data that we hold about you in a structured, commonly used and machine-readable format;
object to, or withdraw your consent to, our using your personal data (which will not affect the lawfulness of processing prior to the withdrawal)
to be free from unlawful discrimination for exercising your rights.
a) Exercising your rights
We will respond to your request consistent with applicable law. In your request, please make clear what personal data you would like to have changed or whether you would like to have your personal data suppressed from our database. For your protection, we may only implement requests with respect to the personal data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.
Please note that we may need to retain certain personal data for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the personal data provided until after the completion of such purchase or promotion).
12. Changes to this notice or your personal data
We may amend or modify this privacy policy from time to time. We will post any revised notice on this site and on our App, and if the changes are significant, we will notify you by email.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us by contacting ourprivacypolicy@moyatoh.com.
