1. About Us

Our services are operated by Moyatoh Global Services and its partners (“Moyatoh”, “us”, “we”, or “our”).

Moyatoh Global Services is registered in Nigeria with the Corporate Affairs Commission under Business Name Number 8489171, Nigeria. We are committed to processing data in compliance with the Nigeria Data Protection Act (NDPA) 2023 and are registered as a data controller with the Nigeria Data Protection Commission (NDPC).

Moyatoh controls any personal data you provide to us through the services we offer. You can contact our data compliance team regarding any queries you have about this policy at ourprivacypolicy@moyatoh.com.

2. About Your Personal Data

“Personal data” means any information that can be associated with you as an individual, either directly or indirectly. We collect different categories of information depending on how you interact with us and use our Services:

Identity Data: Your full name, title, organization name, corporate position, and your driver’s license and/or passport information.
Contact Data: Your billing address, physical postal address, email addresses, and telephone details.
Usage Data: Information about how you navigate and interact with our Services, including past bookings, reservations, service history, records of our conversations, and approximate location data.
Log-In Data: Your secure profile credentials, including usernames and one-time PINs.
Payment and Transaction Data: Your booking and invoice history, along with transactional parameters. This does not include your raw payment card details, which you input directly into our secure, PCI-compliant third-party payment processors.
Preference Data: Your explicit lifestyle interests, curated travel preferences, individual likes/dislikes, dietary restrictions, and specific health or personal requests necessary to ensure your comfort and well-being.
Technical Data: Your internet protocol (IP) address, device type, unique device ID, browser type and version, time zone setting, location data, browser plug-in types, operating system, and platform technology used to access our interface.
Marketing and Communications Data: Records of your communication preferences, opt-in statuses, and direct messages or feedback sent to us.
Communication Records: Written records and logs of phone calls, live chats, emails, and secure platform communications.
Background Check Information: Secure verification data, including credit checks, reference verifications, and necessary background clearance checks required for membership curation.

Family & Companions Data: In specific circumstances—such as arranging multi-passenger travel or family itineraries—we may collect data regarding your family members, children, and travel companions.

Special Categories of Personal Data: We will only request sensitive personal data to the absolute extent necessary to execute your requested services safely. For example, we collect dietary allergies or mobility requirements solely to accommodate your well-being during curated experiences.

3. How We Collect Personal Data

We collect personal data through several primary methods:

Data You Directly Provide: When you apply for a membership, create an account, subscribe to our publications, respond to lifestyle surveys, attend our hosted events, or communicate with us, you voluntarily share your profile information.
Data Collected Automatically: As you interact with our digital interfaces, we automatically gather technical and usage data via cookies, web beacons, and embedded analytics tools.
Data From Third-Party or Public Sources: We may check publicly available registries or professional networks to carry out identity verification as part of our vetting and membership screening process.

Notice on Mandatory Data

Where we require personal data by law or under the terms of a contract to provide a service, failure to provide that data may prevent us from executing your requests. We will explicitly flag mandatory fields at the point of collection.

If you disclose any personal data relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this notice.

4. How and Why We Use Personal Data

We will only process your personal data under clear, lawful bases:

A. Contractual Necessity

We use your identity and contact data so that we can complete your transactions, communicate with you about the Services we provide, and facilitate travel arrangements. If you ask us to book travel, we will require passport details and preference parameters. We also utilize your technical and configuration data to optimize platform delivery, mapping your approximate location via IP address to surface localized benefits without ever tracking precise GPS data without explicit consent.

B. Legitimate Interests

We process information for reasonable business operations where doing so does not unduly affect your foundational rights. This includes keeping database records accurate, ensuring system infrastructure security, detecting and preventing fraud or payment misuse, and generating anonymized or aggregated datasets for luxury trend analysis.

C. Consent

If you subscribe to our official communication channels, we distribute tailored marketing material and updates. You maintain an absolute right to withdraw consent at any time via the unsubscribe links provided or by contacting us at ourprivacypolicy@moyatoh.com.

D. Legal and Regulatory Obligations

In selective circumstances, we retain or process data to comply with international statutory frameworks, financial audits, or direct law enforcement requests.

5. How We Share Personal Data

We share your data strictly within the parameters detailed below:

A. Trusted Third-Party Providers

To fulfill bespoke curations, your identity and contact requirements are shared with designated Suppliers. Moyatoh handles all core data under robust security guidelines, but external entities govern their independent processing frameworks; we recommend reviewing their standalone policies.

B. Platform and Corporate Entities

Data is securely provisioned to our technical infrastructure hosts, background checking services, corporate affiliates, or linked profile allocations—such as associated Lifetime Partner Memberships (LTP)—strictly as governed by our internal operational terms.

C. Legal and Regulatory Disclosures

We will execute direct data provisions if mandated by an official court order, regulatory agency audit, or to actively prevent structural financial fraud inside payment systems.

6. Children

Our primary memberships and services are designed strictly for individuals aged 18 and older. We do not knowingly market to or directly provide memberships to minors. Any data concerning children is collected exclusively from a parent or legal guardian to facilitate family travel curation.

7. International Data Transfers

Moyatoh operates a global logistics network. Our hosting architectures utilize distributed cloud systems located across the United States, United Kingdom, and the European Economic Area (EEA).

Consequently, your details may cross national boundaries into regions with disparate privacy rules. To protect these transfers, we implement verified frameworks including Adequacy Decisions recognized by global data protection authorities and Standard Contractual Clauses (SCCs) to strictly bind receiving partners to parallel security thresholds.

8. Data Security

The safety of your personal data is paramount. We deploy layered administrative, physical, and technical security controls designed to safeguard your profile against unauthorized access, loss, or alteration. However, no digital transmission or online cloud environment can be promised 100% immune from vulnerabilities. If you suspect an anomaly, please contact us immediately.

9. Data Retention

We retain your personal metrics only for the duration required to satisfy our ongoing service relationship, honor active memberships, maintain clean transactional accounting records, or satisfy legal statutes of limitation and auditing mandates. Once data passes its operational and legal retention lifespan, it is permanently purged or fully anonymized.

10. Third-Party Web Links

Our website and digital communications may link out to external digital domains. Moyatoh exercises no authority or oversight over the privacy protocols of independent third parties, and we encourage you to review their terms upon departure from our domain.

11. Your Legal Rights

In accordance with applicable global protection acts, you possess the right to access a copy of your records, rectify data mistakes, request systemic erasure, restrict active processing, or invoke clean data portability mandates without face-to-face discrimination.

To exercise your rights, please forward a comprehensive instruction to ourprivacypolicy@moyatoh.com. We will fulfill verified requests within standard statutory windows, subject to selective adjustments required for ongoing transaction accounting or unresolved itinerary bookings.

12. Policy Revisions & Updates

Moyatoh reserves the right to modify or adjust this privacy statement to match evolving international legal standards or internal system upgrades. Any material variations will be updated directly on this page, accompanied by a direct email notification to our active membership database if the scope of processing significantly shifts.

It is critical that the data you share with us is accurate. Please inform our concierge desk if your fundamental contact or identity metrics change during your time with us.