Cruises
Refund Policy:
The terms & conditions (including the refund policy) will be based on the relevant cruise line’s terms and conditions, as well as the applicable package purchased. See the individual offer page for relevant supplier information.
Flights and accommodation purchased as part of Cruise packages and/or arranged by the cruise operator, are subject to the refund policies of the respective flight operator and accommodation supplier.
Updated 15 July 2025
Cruise Line Terms & Conditions:
Individual terms and conditions apply per the cruise operator, See cruise operator list at the bottom of Page.
Date changes
Date changes are not permitted for Cruises.
General Cruise Terms & Conditions
For specific conditions related to a package and inclusions, see individual terms on the rate purchased.
AMENDMENTS & CHANGES
Name Change or Corrections
Name corrections may incur a fee.
After 48 hours name changes may be permitted at a fee. Please contact Moyatoh or our Trusted Cruise Partner for more information.
Cruise bookings Are subject to the relevant cruise line’s terms and conditions (including the refund policy), as well as the applicable package purchased. See the individual package for details.
Cruise Pricing & Fares
Fares shown are per person, based on double occupancy and may not include government taxes and fees. Images shown are representative only. From prices are based upon the lowest fare and are subject to availability. Your exact price depends upon selected day of departure, departure city, ship, cabin level and class of airfare available. Rates for third and fourth passengers are not shown. All prices and dates are subject to availability. All offers and upgrades are for selected dates, sailings, and cabin categories only, are subject to availability, and are capacity controlled. All prices and dates may not be available at time of booking. All information is subject to change without notice. We reserve the right to correct errors.
Savings displayed Exclusive cruises
The savings percentage amounts are a comparison between the current lowest available fare and the current highest available fare on the same category, regardless of promotion. The savings percentage displayed reflects the highest available discount on any category on that sailing. Each fare level has its own terms and conditions. Prices displayed under the categories of inside, oceanview/outside, balcony & suite include all applicable discounts, savings & taxes and are per person prices based on twin occupancy in the cabin.
Promotional Fares
Available on select cabin grades and sailings. Promotional fares may also be combinable with current cruise line offers, please contact reservations for more details.
Subject to availability and may be withdrawn at anytime without notice.
Any discounts (if applicable, refer to individual package purchased) reflect in category selection and final booking screen. Discounts are not combinable with Present or Future Cruise Credits.
Cabins:
Cabins are on a ‘guarantee’ basis and will be allocated by the cruise line closer to sailing. Specific cabin, deck and location requests cannot be accommodated.
Some cabins may have obstructed views and/or porthole window.
Maximum room capacity is one adult for solo travellers, two adults for twin-share cabins/suites/staterooms or four people for quad-share cabins.
Wheelchair-accessible staterooms/cabins may be available on request prior to purchase and subject to availability. Surcharges may apply.
Onboard Dining
Dining times onboard can vary between sailings. Your preference may be requested, however your preferred dining time may not be available. We suggest that you speak with the maitre d’ once onboard.
Included dining is available at select restaurants per the package purchased.
Speciality dining is available for a surcharge.
Passenger Restrictions
Children under the age of 18 must be accompanied, in the same or connecting cabin, by a parent or other responsible adult over the age of 21 for the duration of the voyage.
Infants under one year cannot be accommodated onboard certain cruise lines.
Guests who will have entered their 24th week of pregnancy or later at any time during the cruise cannot be accommodated due to safety concerns. Pregnant guests under 24 weeks must provide a doctor’s letter upon request confirming fitness to travel and estimated due date.
Travel Insurance Travel insurance is strongly recommended. Moyatoh recommends purchasing travel insurance as soon as possible after purchasing any of our packages.
Passports & Visas If your cruise is domestic:
A valid passport or government-issued photo identification is required for all passengers. A current Medicare card can be used for guests under 18 years of age and must be presented upon embarkation.
When travelling within Australia, please check current state/territory border entry requirements to ensure you’re eligible to travel and have completed any required permits or passes.
If your cruise is international:
A visa may be required. It is the traveller’s responsibility to ensure they’re holding a current visa for the countries they’re visiting. If the traveller is on a non-Australian passport, a valid re-entry visa may be required.
Important: Please start arranging your visa at least 6-8 weeks prior to departure to account for any delays due to consulate operating hours and processing time.
A valid passport with a minimum validity of 6 months beyond your return travel date is required for all passengers (including children and infants).
Health & Vaccinations
Travellers are advised to check recommended vaccinations with their local health professional at least 45 days prior to departure, as some vaccinations require 30 days or more to be effective.
Proof of vaccination is not usually required unless you are coming from an infected area.
Proof of Yellow Fever vaccinations is required for entry into some countries, in particular in Africa. Please check with your health professional that you hold the appropriate vaccination entry requirements for your destination.
Guests may be required to provide evidence of proof of vaccination against COVID-19 from the ground operator prior to embarkation.
Important: The hotel, transportation and/or destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your departure.
Currency Onboard and Tipping
The currency onboard is dependent on individual cruise line and may differ from currency of country of departure.
Tipping and gratuities are not included in the package, unless otherwise stated. As a guide, approx. $15 per person, per day (subject to currency onboard ship), is the industry standard.
For further information, please consult your individual cruise line’s passenger cruise contract (will be distributed at the time of online check-in).
Fitness Requirements
Travellers should have a good level of physical fitness and mobility and must be able to negotiate uneven surfaces and climb stairs.
Disability access is limited during the cruise, please consider this when making your booking.
Travellers acknowledge that they are required to have a good level of health and fitness to undertake any activities in this package. Further, travellers acknowledge and agree that neither Moyatoh nor the third-party provider will be able to provide medical or other assistance in the event that they are unable to complete any aspect of the tour as a result of their health or physical condition (nor is Moyatoh liable for any loss, damage, expense, injury or death arising from such).
Surcharges Any prices quoted exclude specific costs/measures which may be introduced at a later stage as a result of Government changes due to COVID-19 or any other health and safety restrictions. Our trusted third-party suppliers will inform guests of these changes as soon as possible.
COVID-19 Safe Plan The cruise line’s COVID-19 policy can be accessed on the individual cruise line’s website.
Deposits (if available at checkout) The deposit amount is variable and changes between cruises, and the final payment date is due at a predetermined date prior to embarkation. Please note: other deposit options may be available on your package which differ from the above and which will be outlined in the ‘fine print’ and payment section of the specific package.
PLEASE NOTE:
Moyatoh reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Refer to website’s terms and conditions.
Cruise itineraries are not guaranteed and are subject to change. While the cruise line will make all reasonable efforts to provide a cruise in accordance with the published schedules and itineraries, factors such as weather, mechanical difficulties or other unforeseen circumstances may affect scheduled itineraries.
Package inclusions are correct at the time of purchase. Refer to your booking summary email for details.
Cruise Operator list:
Note: If an operator is not listed above, please refer to the cruise operators official website to understand their individual terms and conditions.
